1. Introduction

Welcome to RankGuru ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our JEE/NEET exam preparation platform.

By accessing or using RankGuru, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address)
• Sign in through Google OAuth (Firebase Authentication)
• Complete your profile (exam preference - JEE/NEET, target year)
• Subscribe to premium plans (payment information)
• Contact us or submit feedback

2.2 Usage Data

We automatically collect certain information about your device and how you interact with our platform:

• Practice test attempts and question responses
• Study progress and performance metrics
• Chapter and topic preferences
• Time spent on different sections
• Browser type, IP address, and device information
• Pages visited and features used

2.3 Cookies and Tracking Technologies

We use cookies, local storage, and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Deliver personalized practice tests, track your progress, and generate performance analytics
• Account Management: Create and manage your account, authenticate users via Firebase
• Improve Platform: Analyze usage patterns to enhance features and user experience
• AI-Powered Features: Generate question embeddings for semantic search using Ollama
• Communication: Send important updates, respond to inquiries, and provide customer support
• Premium Services: Process payments and manage subscriptions
• Security: Monitor and prevent fraudulent activity, unauthorized access, and technical issues

4. Data Sharing and Third Parties

We do not sell your personal information. We may share your data with trusted third-party service providers:

• Firebase (Google): Authentication and user management
• MongoDB Atlas: Database hosting and storage
• AWS Lambda: Serverless backend infrastructure
• Payment Processors: Secure payment processing for premium plans
• Analytics Services: Usage analytics and performance monitoring

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Security and Storage

We implement industry-standard security measures to protect your personal information:

• Encrypted data transmission using HTTPS/TLS
• Secure authentication via Firebase with JWT tokens
• Regular security audits and vulnerability assessments
• Access controls and authorization mechanisms
• MongoDB Atlas with encryption at rest and in transit

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information in your profile
• Deletion: Request deletion of your account and associated data
• Data Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke consent for data processing where applicable

To exercise these rights, please contact us at privacy@rankguru.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will remove your personal data within 30 days, except where retention is required for legal, regulatory, or security purposes.

8. Children's Privacy

RankGuru is designed for students preparing for JEE/NEET exams. While we may have users under 18, we do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date. Your continued use of RankGuru after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: